What is Riut and what makes your backpacks secure?

Riut stands for Revolution in user thinking and is pronounced "riot". The innovative brand, founded by Sarah Giblin, specialises in designing secure "backwards" laptop backpacks. Unlike conventional backpacks, RiutBags have zips and access points located against your back, providing unmatched protection for urban commuters and travellers. Each backpack combines minimalist urban design, durable materials, security-first design and lovingly crafted features to give travellers and commuters total peace of mind, even in the busiest crowds.

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Which RiutBag backpack is right for me?

Riut offers a range of laptop backpacks and daypacks tailored to different needs. The RiutBag R15.5 is built for daily commuters who carry laptop, tech and daily essentials. Its double laptop compartments fits a maximum laptop size of 42cm x 27.5cm x 3.5cm.

For those who require even more space, the RiutBag X35.2 is a versatile expandable laptop backpack, designed for airline, cabin luggage and international travel. It offers up to 37.5 litres of packing space with the same double laptop compartments - maximum laptop size of 42cm x 27.5cm x 3.5cm - and security features as the R15.5. 

RiutBag Crush.3 is a secure and light daypack. It makes a great bag for a day trip, on holiday, nipping around town, weekend walks and as your flight bag at your feet on longer flights. 

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What are the security features of RiutBag backpacks?

RiutBag laptop backpacks are equipped with features designed to keep your belongings safe, including:

• Durable, water-resistant fabrics to protect your items in all conditions.
• Reinforced stitching and high-quality YKK zippers for long-lasting travel and security.
• Cross-body secure bag for valuables like passport, phone, wallet and keys.
• Riut's core secure "backwards" design with zips and compartments positioned against your body, where no one else can open them.

What is the maximum laptop size for RiutBag  laptop backpacks?

The RiutBag R15.5 and X35.2 are designed with double laptop compartments that fit laptops up to a maximum size of 42cm x 27.5cm x 3.5cm. This ensures that even larger laptops can be securely carried, alongside additional belongings.

If you're unsure whether your laptop will fit, please contact us with your laptop dimensions.

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Do you ship to the European Union, and are there additional charges?

We now ship to all countries within the European Union. There are no additional charges when your parcel arrives. These are the countries we ship to in the EU:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

What happens when I order to the EU on riut.co.uk?

• What you pay: You will pay for your RiutBag inclusive of your country's taxes at the checkout on my website www.riut.co.uk. 
• What happens on arrival: Your RiutBag parcel arrives at your delivery address and there is nothing more to pay.
• What happens if the courier asks me to pay tax on arrival? Where this happens, it is a mistake in the international freight, tax and shipping system and we are truly sorry you had to experience this. If you are incorrectly asked to pay tax a second time you can show your RiutBag invoice to show that tax has already been paid. If they insist on payment, pay the invoice, send the receipt of payment to answers@riut.co.uk and we will refund the incorrect tax payment.
• Find out more about how our new EU shipping works at Riut in this UK to EU Shipping Guide.  

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How long does delivery take?

We ship orders daily Monday to Friday from our warehouse in England. Delivery times are often met, but they are dependent on weather, global events and cannot be guaranteed. 

We offer UK, Europe and worldwide shipping, with estimated delivery times as follows:

• UK: Royal Mail First Class Tracked 1-2 Business Days,  Royal Mail Second Class Tracked 2-3 Business Days and a premium DPD service 1-2 Business Days.  
• Europe: For specific shipping times to your country, please view the options at the checkout. EU shipping times: 10 Business days for most EU countries. DHL's premium service is very fast and reliable at 2 Business Days worldwide.
• USA: Our standard tracked service is 10 Business Days. DHL's premium service is very fast and reliable at 2 Business Days worldwide. 
• Other international: See checkout for your country's shipping rates and times.

All orders come with tracking information, sent via email once your order is dispatched.

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What are your shipping costs?

Shipping costs depend on your location, order size and shipping company:

• UK: We offer a range of shipping options from £4.99 to £8.99 
• Europe: Depending on your parcel size and chosen shipping company, prices range from €19 to €200. Smaller items, like RiutBag Crush.3 have a lower shipping price than larger RiutBags.
• International: Depending on your parcel size and chosen shipping company, prices range from £20 to £200. Smaller items, like RiutBag Crush.3 have a lower shipping price than larger RiutBags.

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What is your return policy?

Return unused products within 14 days for full refund of the product and delivery cost.

Return unused products within 30 days for full refund of product, but not delivery cost.

Customers are responsible for the cost of returning products.

We want you to be able to use a RiutBag as it was intended by the designer.  If there is a manufacturing fault with your RiutBag, it will be replaced or a full refund given within our 2 year warranty. Wear and tear through normal use of materials are not covered. 

Refunds will be processed within 7-10 business days after we receive the item.

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How do I care for my Riut backpack?

To keep your Riut backpack in top condition, follow these care instructions:

• Wipe with a damp cloth for dust and light stains.
• Wash in a machine on a cool water setting without detergent.
• Allow the backpack to air dry open in a well-ventilated area. 
• Do not dry in a machine.

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Do RiutBag backpacks and products come with a warranty?

Yes, all RiutBag backpacks and products come with a 2-year warranty that covers manufacturing faults. If you encounter any issues, please contact us via the contact form or at answers@riut.co.uk with your order number and details of the defect. We will ask for pictures and help you at every stage. Wear and tear through normal use of materials is not covered.

Many of our customers are still using their RiutBags 10 years on. In our experience, where manufacturing issues are found, they are generally found quickly and replaced long before the 2-warranty ends. 

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How can I contact customer support?

We love to help our fellow travellers. If you have questions or need further assistance, you can reach our customer support manager via the contact form or by email at answers@riut.co.uk. We're here to help and we respond each UK working day within 48 hours.

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